Refund policy

Refund & Return Policy

KOPY Fragrances

At KOPY Fragrances, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

We accept return requests within 14 days of delivery, provided the following conditions are met:

  • The product must be unopened, unused, and in its original packaging.

  • The original seal must remain intact.

  • The item must be in the same condition in which it was received.

  • Proof of purchase or an order number must be provided.

For hygiene and product integrity reasons, opened or used fragrances cannot be returned under our standard return policy.

How to Request a Return

To initiate a return, please contact our customer support team at info@kopyfragrancesco.com within 14 days of receiving your order.

Please include your order number and the reason for your return.

Our team will review your request and provide return instructions if your item is eligible.

Please do not send items back without contacting us first.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to process the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@kopyfragrancesco.com as soon as possible.

Proof of the defect or damage must be provided when submitting a claim.

Customers must submit:

  • Their order number.

  • Clear photographs or videos showing the reported defect, damage, or incorrect product.

  • Photographs of the original packaging, where relevant.

  • A brief description of the issue.

Claims must be supported by sufficient evidence for our team to verify the reported issue. We may request additional photographs, videos, or other reasonable information before approving a refund or replacement.

Claims that cannot be verified may be declined, subject to applicable consumer protection laws.

Non-Returnable Items

The following items are not eligible for standard returns:

  • Opened or used fragrances

  • Products with broken or removed seals

  • Items not in their original packaging

  • Items returned outside the 14-day return window

These exclusions do not affect statutory consumer rights, including rights relating to defective or incorrectly supplied products.

Exchanges

We do not currently offer direct exchanges.

If you would like a different fragrance, please request a return for your eligible item and place a new order.

Contact Us

For any questions regarding returns or refunds, please contact:

KOPY Fragrances

Email: info@kopyfragrancesco.com

Luxury scents. Lasting impressions.

Last Updated: October 22, 2026